Gaya Manajemen Konflik Kepala Ruang
DOI:
https://doi.org/10.32583/keperawatan.v14iS1.152Keywords:
gaya manajemen konflik, kompromi, menghindar, perawatAbstract
Konflik dapat dialami oleh siapapun di tempat kerja termasuk perawat di rumah sakit. Kepala ruang sebagai manajer lini pertama keperawatan memiliki peran penting untuk memecahkan dan mengelola konflik staf keperawatan. Penelitian ini bertujuan untuk mendeskripsikan gaya manajemen konflik kepala ruang. Desain penelitian ini adalah deskriptif analitik pada 49 perawat di Rumah Sakit Umum Daerah Bali Mandara dengan menggunakan purposive sampling. Data dikumpulkan dengan kuesioner dan dianalisis menggunakan distribusi frekuensi. Hasil penelitian menunjukkan sebagian besar perawat mempersepsikan kepala ruang menerapkan gaya manajemen konflik kompromi (85,9%) dan sebagian kecil perawat menganggap kepala ruang menerapkan gaya manajemen konflik menghindar (37,2%). Penelitian tentang gaya manajemen konflik telah menemukan bahwa masing-masing dari kita cenderung menggunakan satu atau dua dari lima strategi lebih dari yang lain.
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