Faktor-faktor yang Mempengaruhi Tingkat Kepuasan Kerja Perawat Puskesmas: Literature Review
DOI:
https://doi.org/10.32583/pskm.v15i2.3541Keywords:
faktor, kepuasan kerja, perawatAbstract
Kepuasan kerja merupakan salah satu aspek penting yang dapat mempengaruhi kinerja dan produktivitas pegawai, termasuk perawat di Puskesmas. Pengelolaan kepuasan kerja akan tepat sasaran jika diketahui faktor-faktor yang mempengaruhi kepuasan kerja. Penelitian ini bertujuan mengulas dan menganalisis berbagai faktor yang mempengaruhi kepuasan kerja perawat Puskesmas serta pengelompokan faktor-faktor tersebut. Artikel ini merupakan Literature review untuk menganalisis artikel yang berfokus pada pembahasan kepuasan kerja perawat. Pencarian dalam database dari sumber data: Google Scholar, Science Direct, Pubmed, ProQuest dan Perpusnas. Kata kunci “factor” AND “job satisfaction” AND “nurse” AND “primary healthcare”untuk literatur yang diterbitkan antara Januari 2021 hingga Juni 2024. Sebanyak Data disusun, diringkas dan ditampilkan dalam bentuk tabel. Jumlah studi yang memenuhi kriteria inklusi dari 41 artikel yang eligible didapatkan 12 artikel. Selanjutnya artikel dianalisis untuk mengali data mengenai faktor-faktor yang mempengaruhi kepuasan kinerja perawat di puskesmas; yaitu faktor gaji, insentif, tunjangan dan kompensasi ,faktor lingkungan kerja, adanya promosi jabatan dan peluang pengembangan karir, tunjangan di luar gaji, rekan kerja, beban kerja, pengawasan dari atasan, motivasi, tanggungjawab, keselamatan dan kesehatan kerja, kesesuaian kepribadian dengan pekerjaan, tipe puskesmas, status kepegawaian, jenis kelamin, usia dan status kewarganegaraan. Faktor yang mempengaruhi kepuasan kerja perawat puskesmas dapat dikelompokkan menjadi 2 kategori faktor, yaitu faktor intrinsik dan faktor ekstrinsik.
References
Alotaibi, T., Alsahafi, M., Alariany, O., Alqarni, A. A., Abuzenada, M., Almutairi, E., Nakshabandi, Z., Alyami, F., Alsaywid, B., & Lytras, M. (2023). The Analysis of Job Satisfaction of Health Practitioners in Saudi Arabia: Determinants and Strategic Recommendations for Health Workforce Planning. Cureus, 15(12), 1–10. https://doi.org/10.7759/cureus.50891
Dawson, J. (2018). Links between NHS staff experience and patient satisfaction: Analysis of surveys from 2014 and 2015. Health Services and Delivery Research, 2(50), 1–52. www.england.nhs.uk/about/equality/equality-hub/equality-
De Simone, S., Planta, A., & Cicotto, G. (2018). The role of job satisfaction, work engagement, self-efficacy and agentic capacities on nurses’ turnover intention and patient satisfaction. Applied Nursing Research, 39(November 2017), 130–140. https://doi.org/10.1016/j.apnr.2017.11.004
DiMatteo, M. R., Sherbourne, C. D., Hays, R. D., Ordway, L., Kravitz, R. L., McGlynn, E. A., Kaplan, S., & Rogers, W. H. (1993). Physicians’ Characteristics Influence Patients’ Adherence to Medical Treatment: Results From the Medical Outcomes Study. Health Psychology, 12(2), 93–102. https://doi.org/10.1037/0278-6133.12.2.93
Doede, M. (2017). Race as a predictor of job satisfaction and turnover in US nurses. Journal of Nursing Management, 25(3), 207–214. https://doi.org/10.1111/jonm.12460
Domagała, A., Bała, M. M., Storman, D., Peña-Sánchez, J. N., Świerz, M. J., Kaczmarczyk, M., & Storman, M. (2018). Factors associated with satisfaction of hospital physicians: A systematic review on european data. International Journal of Environmental Research and Public Health, 15(11). https://doi.org/10.3390/ijerph15112546
Ermakasumayanti, Hotna, S., & Mayasari, E. (2024). Hubungan antara beban kerja dengan kepuasan kerja perawat di RSUD Bangkinang Kabupaten Kampar Tahun 2023. Universitas Pahlawan Tuanku Tambusai, 8(1), 159–166.
Gebregziabher, D., Berhanie, E., Berihu, H., Belstie, A., & Teklay, G. (2020). The relationship between job satisfaction and turnover intention among nurses in Axum comprehensive and specialized hospital Tigray, Ethiopia. BMC Nursing, 19(1), 1–8. https://doi.org/10.1186/s12912-020-00468-0
Haas, J. S., Cook, E. F., Puopolo, A. L., Burstin, H. R., Cleary, P. D., & Brennan, T. A. (2000). Is the professional satisfaction of general internists associated with patient satisfaction? Journal of General Internal Medicine, 15(2), 122–128. https://doi.org/10.1046/j.1525-1497.2000.02219.x
Hasibuan, I. D., Harahap, J. W., Rahmawati, N., Hasibuan, I. S. M., & Laoli, A. N. (2024). Motivasi dan Kepuasan Kerja Tenaga Kesehatan di Puskemas Padang Bulan Kota Medan. Jurnal Ilmiah Kesehatan Rustida, 11(1), 37–48.
Herzberg, F. (1987). One more time: How do you motivate your employees. Hbr, 6(5), 76–86. https://www.insidemarketing.it/wp-content/uploads/2020/08/one_more_time_-_how_do_you_motivate_employees.pdf
Janicijevic, I., Seke, K., Djokovic, A., & Filipovic, J. (2013). Healthcare workers satisfaction and patient satisfaction - Where is the linkage? Hippokratia, 17(2), 157–162.
Kristi L. Stringer, Bulent Turan, Lisa McCormick, Modupeoluwa Durojaiye, Laura Nyblade, Mirjam-Colette Kempf, Bronwen Lichtenstein, and J. M. T. (2017). Disparities in Nurse Job Dissatisfaction and Intent to Leave: Implications for Retaining A Diverse Workforce. Physiology & Behavior, 176(3), 139–148. https://doi.org/10.1002/hep.30150.Ductular
Kvist, T., Voutilainen, A., Mäntynen, R., & Vehviläinen-Julkunen, K. (2014). The relationship between patients’ perceptions of care quality and three factors: Nursing staff job satisfaction, organizational characteristics and patient age. BMC Health Services Research, 14(1), 1–10. https://doi.org/10.1186/1472-6963-14-466
Linzer, M., Manwell, L. B., Williams, E. S., Bobula, J. a, Brown, R. L., Varkey, A. B., Man, B., McMurray, J. E., Maguire, A., Horner-Ibler, B., & Schwartz, M. D. (2009). Improving Patient Care Annals of Internal Medicine Working Conditions in Primary Care : Physician Reactions and Care Quality. Annals of Internal Medicine, 151(1), 28–36, W6-9. http://www.ncbi.nlm.nih.gov/pubmed/19581644
Lu, H., Zhao, Y., & While, A. (2019). Job satisfaction among hospital nurses: A literature review. International Journal of Nursing Studies, 94, 21–31. https://doi.org/10.1016/j.ijnurstu.2019.01.011
Manurung, Togar H, M., & et. all. (2022). Faktor Determinan Kepuasan Kerja Perawat Puskesmas Di Kabupaten Kotawaringin Barat Berdasarkan Model Herzberg. Paper Knowledge . Toward a Media History of Documents, 7(3), 3058–3076. https://jurnal.syntaxliterate.co.id/index.php/syntax-literate/article/view/6588
Manurung, T. H., Kartasurya, M. I., & Sriatmi, A. (2022). Kepuasan Kerja Staf Puskesmas Rawat Jalan dan Puskesmas Rawat Inap di Kabupaten Kotawaringin Barat. Malahayati Nursing Journal, 4(9), 2324–2334. https://doi.org/10.33024/mnj.v4i9.6997
Maqsura, A. A. (2023). Hubungan Beban Kerja dengan Kepuasan Kerja Perawat di wilayah Kerja Puskesmas Manimpahoi.
Meisafitri, D. (2022). Hubungan Jasa Pelayanan Dan Kondisi Kerja Dengan Kepuasan Kerja Tenaga Perawat Di Era Jaminan Kesehatan Nasional (JKN) Puskesmas Kota Jambi.
Meisafitri, D. (2024). Health Workers’ Job Satisfaction in the Era of National Health Insurance: Services and Working Conditions. 25(1), 89–97.
Moisoglou, I., Meimeti, E., Arvanitidou, E., Galanis, P., Ntavoni, G., & Zavras, D. (2021). Job Satisfaction in Primary Health Care in Athens, Greece: A Pilot Study Training Coordinator for the Nursing Specialty “Public Health / Community Nursing” in Central and Western Macedonia, 3rd Regional Health Authority of Macedonia, Thessaloniki, Greece. International Journal of Caring Sciences, 14(1), 1–166. www.internationaljournalofcaringsciences.org
Mulyadi, R., & Dkk. (2021). Faktor-Faktor yang Berhubungan dengan Kepuasan Kerja di Puskesmas Mompang. Jurnal Ilmu Keperawatan Indonesia (JIKPI), 2(1).
Nefidarmayanti, Sinaga, J. H., & AKZ, S. R. (2023). Gambaran Kepuasan Kerja ASN (Aparatur Sipil Negara) Di Puskesmas Rambung Binjai. In repository.uhn.ac.id.
Nemmaniwar, A. G., & Deshpande, M. S. (2016). Job Satisfaction among Hospital Employees : A Review of Literature. IOSR Journal of Business and Management, 18(6), 27–31. https://doi.org/10.9790/487X-1806032731
Newton, J., & Megan, S. (2020). Relationships between burnout, turnover intention, job satisfaction, job demands and job resources for mental health personnel in an Australian mental health service. BMC Health Services Research, 19(1), 1–11. https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-018-3841-z
Olaniyan, J. O., Adetunji, K. M., & Adetunji, A. A. (2023). Factors affecting job satisfaction among nurses working in Ondo state. Future Business Journal, 9(1). https://doi.org/10.1186/s43093-023-00267-4
Paparang, N. C. P., Areros, W. A., & Tatimu, V. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Kantor PT. Post Indonesia di Manado. Productivity, 2(2), 119–123. https://ejournal.unsrat.ac.id/index.php/productivity/article/view/33793
Rangny, H. (2022). Pengaruh Promosi Jabatan, Kompensasi Dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Puskesmas Sidamulih Pangandaran.
Togar Hasudungan Manurung, Martha Irene Kartasurya, A. S. (2022). Demografi dan Kepuasan Kerja Perawat Puskesmas di Kabupaten Kotawaringin Barat. Jurnal Kesehatan Indonesia.
Van Bogaert, P., Timmermans, O., Weeks, S. M., van Heusden, D., Wouters, K., & Franck, E. (2014). Nursing unit teams matter: Impact of unit-level nurse practice environment, nurse work characteristics, and burnout on nurse reported job outcomes, and quality of care, and patient adverse events-A cross-sectional survey. International Journal of Nursing Studies, 51(8), 1123–1134. https://doi.org/10.1016/j.ijnurstu.2013.12.009
Wiley, J., York, N., & Wiley, J. (2023). The motivation to work , by F . Herzberg , B . Mausner and B . -C . Snyderman - Book Review. Industrial Relations, 15, 275–276.
Yustiarta, I., Manajemen, P. M., Pascasarjana, F., & Pasundan, U. (2021). Artikel Pengaruh Kompensasi Dan Motivasi Terhadap Kepuasan Kerja Serta Implikasinya Pada Kinerja Pegawai Di Puskesmas Cikampek. 1–13.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
